There are words that we use without a single clue what the heck they mean. Case in point: BPA Good office Synergy Customer Service Quality Why do we use them? So we can sound IMPRESSIVE. Really, in real life do you actually say “Can I peruse your bathroom?”
Di mahalaga kung sa Engineering, Logistics, Warehouse o Facilities ka galing,basta kaharap ang customer, dapat mabango ka pa rin. Agree?